Terms & policies

Last updated: September 2026

Terms & conditions

These terms apply to anyone booking or receiving treatment at AbbieJaine Aesthetics. By making an appointment, you agree to them.

General

• AbbieJaine Aesthetics is a private aesthetics clinic in Basildon, Essex.
• All treatments are carried out by a qualified midwife and independent prescriber.
• Treatments are for clients aged 18 and over. Proof of age may be required.

Consultations

• A full consultation is required before any treatment.
• You must give accurate medical information, for your safety.
• Not disclosing relevant health information may result in treatment being refused.

Booking & deposits

• A non-refundable deposit is required to secure every appointment.
• Your deposit is deducted from the treatment cost on the day.
• Appointments without a deposit are not confirmed.

Treatment suitability

• Not every treatment suits every client. If a treatment isn’t appropriate, alternatives may be discussed.
• I may decline treatment if it isn’t safe or suitable.

Results

• Results vary from person to person, and no outcome can be guaranteed.
• Top-ups or review appointments may be offered when clinically appropriate.
• Dissatisfaction with results, where treatment was delivered correctly, doesn’t qualify for a refund.

Payment

• Payment is due in full on the day of treatment. Accepted payment methods are confirmed when you book.
• Prices may change.

Aftercare

• Please follow all aftercare advice for the best and safest results.
• Complications are rare but can happen. Contact me promptly if you’re concerned.

Photography

• Before and after photos may be taken for your clinical record.
• Photos are only shared with your written consent, which you can withdraw for future use at any time.

Liability

• AbbieJaine Aesthetics isn’t liable for loss, damage or injury unless caused by negligence.

Cancellation policy

• 48 hours’ notice is needed to cancel or reschedule.
• With less than 48 hours’ notice, your deposit is lost.
• With more than 48 hours’ notice, your deposit can be moved to a new appointment.
• If you arrive late, your treatment may need to be shortened. More than 15 minutes late, it may need to be cancelled and the deposit kept.
• No-shows lose their deposit and may need to pay a new deposit for future bookings.
• If you become unwell or medically unsuitable, contact me as soon as possible. Deposit transfers are at my discretion.

Refund policy

• Refunds aren’t given for treatments already carried out.
• Adjustments or review appointments may be offered where appropriate.
• Skincare products can’t be returned once opened or used. Unopened, unused products may be returned within 14 days, in their original condition.
• If a medical reason found at consultation means a treatment isn’t suitable, an alternative may be discussed, and a deposit refund may be considered at my discretion.

Questions about any of this? Get in touch.